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Complaints Procedure

MySignpost: Complaints Procedure

Complaints policy:

We are committed to providing high quality information support to both individuals and 'Broadcasters'. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Where the complaint relates to a third party, we will ensure that both parties are given an opportunity to have their say.

If you have a complaint please see our Code of Conduct. This will provide you with instructions as to how complaints are submitted. If you prefer, you may write to MySignpost, 13 St Wilfrid’s Road, Corbridge NE45 5DE

Whatever the format you alert us with, we will require you to complete an appropriate form, which we will forward to you

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this complaints procedure.

2. We will then investigate your complaint. This will normally involve a designated worker who will use the information you sent.

3. We may need to contact you if we require additional information.

4. Within 14 working days we will make contact with you again with a view of hopefully resolving your complaint.

5. Within three days of this contact we will write to you outlining the discussion we had with you and any solutions raised with you.

6. At this stage, if you are not satisfied, you should contact us again and we will arrange for your complaint and subsequent investigation material to be submitted to the MySignpost Consortium Chair person.

7. We will then write to you again within 14 working days following initial findings of the Consortium, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you may contact an Independent Arbitrator of your choosing – They must be legally able to represent you.

If you require any support making a complaint whether this is advocacy or information in alternative formats please let us know as soon as possible

Please click the link below to make a comment or register a complaint

Click here to register a complaint

About MySignpost

MySignpost

A warm welcome to MySignpost. A new service which exists to point you in the direction of what you are looking for. On MySignpost you will find hundreds of products and services in the broad fields of health, social care, well being and community and as the site develops we will bring you hundreds and thousands more.

We aim to be as responsive to our users’ views as we can so if you have any ideas or suggestions or if you know of any product or service that you think ought to be represented on MySignpost please just click on this link to Contact MySignpost.

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Community

The MySignpost community

MySignpost is driven by the needs of the community and is here to help to meet those needs. You don't need to join the Mysignpost community; you're already part of it so please feel free to explore the site. You don't need permission and registration is entirely optional. So please have a look around, it's quite possible that you may be pointed in the direction of items and ideas you didn't even know existed.

If you wish to register and post opinions and information, please do, it's absolutely free and we look forward to hearing from you.

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Providers

MySignpost providers

MySignpost serves the community. It is here to point its users in the direction of the products, services and ideas that they seek. The providers and suppliers of these products, services and ideas therefore complete the circle. We would encourage any provider of a product or service, be they large, small, commercial, third sector or all points in between to make use of their representation on MySignpost. People are looking for your products and services, let MySignpost help you get in touch with your market or community and perhaps even find new ones.

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