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FAQs

Some questions that keep popping up and our replies

Who are you?

My Signpost is led by Independent Living Zone, a Community Interest Company, and has emerged with support from a consortium of Statutory, Health and Community projects. It is compiling a hub of information to hold details of services, providers and facilities to enable people to get what they need.

What do you do?

Our first aim is to lead the user to the sources of information, services and providers that people need by helping them to use relevent search criteria.

Can this be used by anyone?

Yes. And it is a community tool which has been designed to be as accessible as possible to meet the needs of the all those in the disability arena.

As the site becomes populated with providers and services it is anticipated that it will embrace all sorts of community facilities such as leisure centres, libraries, community halls and many of the hidden services that currently go unnoticed. Many community and volunteer bureaux are often looking for assistance and support such as time expired goods or unwanted gifts for their shops. The giving of goods and helping people in so many different ways can be encouraged through the use of this website.

Do I need to register?

No. You do not have to register to browse the website, or to obtain links and directions to providers. However, registration allows you to have a voice and input comments and also participate in the on line communities and forums that we are planning to provide.

What can I look for?

Almost anything, related to the community or health-wise. If there is something that benefits you or your health, be it exercise, therapeutic or a complimentary activity we aim to have it on the site.

I can't find what I want!

My Signpost has a feature called 'Ask Bob'. Through this feature you can contact us and we will try to find an answer for you. Our motto is 'If we don't know the answer we will try to find someone who does'.

What else can I do

  • Access information about events and activities in your local area
  • Search for acces to self help groups and volunteering opportunities
  • Get extra help in tracking down elusive or specialised pieces of equipment
  • You can arrange an independent Occupational Therapist or Physiotherapist assessment

What if I have a complaint?

If you have a complaint about the quality or suitability of an item then you should contact the supplier direct in the first place. Independent Living Zone CIC can mediate in appropriate circumstances should you need it. If you cannot reach a satisfactory conclusion with your supplier then please refer to our complaints procedure in our Code of Conduct page.

Why should I use My Signpost?

My Signpost is especially geared to meet the needs of the local health and well-being scene and has been developed for the local community with local information and services. This is for your local community and every time you use it you are supporting your community and the local services. By using local services you are helping to ensure the continuity of such services as local transport or other valuable community facilities. Within the forums you will find people with similar needs and experiences that you can share and benefit from.

About MySignpost

MySignpost

A warm welcome to MySignpost. A new service which exists to point you in the direction of what you are looking for. On MySignpost you will find hundreds of products and services in the broad fields of health, social care, well being and community and as the site develops we will bring you hundreds and thousands more.

We aim to be as responsive to our users’ views as we can so if you have any ideas or suggestions or if you know of any product or service that you think ought to be represented on MySignpost please just click on this link to Contact MySignpost.

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Community

The MySignpost community

MySignpost is driven by the needs of the community and is here to help to meet those needs. You don't need to join the Mysignpost community; you're already part of it so please feel free to explore the site. You don't need permission and registration is entirely optional. So please have a look around, it's quite possible that you may be pointed in the direction of items and ideas you didn't even know existed.

If you wish to register and post opinions and information, please do, it's absolutely free and we look forward to hearing from you.

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Providers

MySignpost providers

MySignpost serves the community. It is here to point its users in the direction of the products, services and ideas that they seek. The providers and suppliers of these products, services and ideas therefore complete the circle. We would encourage any provider of a product or service, be they large, small, commercial, third sector or all points in between to make use of their representation on MySignpost. People are looking for your products and services, let MySignpost help you get in touch with your market or community and perhaps even find new ones.

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